Institute of Management - Effective Communication Skills

Effective Communication Skills

COURSE DURATION
Face to face: 3 days

COURSE OBJECTIVE

This three (3) day course describes the performance outcomes, skills and knowledge required to communicate effectively within a business environment. Upon completion, participants will have a thorough understanding of the communication process and develop interpersonal communication to enhance team effectiveness. In addition, this practical course will provide participants with the tools and strategies needed to ensure they can effectively use different channels of communication in their organisation to communicate with relevant stakeholders.

LEARNING OUTCOMES

  1. Increase cultural awareness and the understanding for diversity in the workplace
  2. Understand various communication methods to enhance team development
  3. Maintain professional work relationships
  4. Develop effective communication techniques
  5. Develop interpersonal communication skills
  6. Identify actual and potential constraints to communication
  7. Deliver complex information effectively; written and verbally
  8. Effectively communicate with stakeholders

BENEFITS

AUDIENCE

Frontliners, Office Administrators, Customer Service officers, team members and team leaders

TOPICS

PROGRAM OUTLINE

Day 1

Organisational communication and diversity

Day 2

Using interpersonal skills for effective communication

Day 3

Communicate effectively with stakeholders

Activities, discussions and presentations throughout the module

Delivery Format

(See discount at Checkout)
 
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