Institute of Management - English For Customer Service

Writing Incident Reports

COURSE DURATION
Face to face: 3 days

COURSE OBJECTIVE

This three (3) day course covers the performance outcomes, skills and knowledge required to prepare and write clear, concise, structured and accurate incident reports.

This course will provide participants with the tools and techniques for developing strong writing habits, and writing effective business reports.

LEARNING OUTCOMES

  1. Develop strong writing habits
  2. The importance of good record keeping
  3. Taking and organizing notes (standardization)
  4. Learn and utilize tools and tactics for writing success
  5. Effectively plan and structure incident reports
  6. Write clear and organized incident reports
  7. Produce easy-to-read incident reports
  8. Getting your key messages across
  9. Properly recording data and statistical information and presenting the results effectively

BENEFITS

TOPICS

PROGRAM OUTLINE

Day 1

Develop strong incident report writing habits

Day 2

Tools for writing incident reports

Day 3

Common report types, templates, and writing strategies

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